Terms of Service

Last updated: September 22, 2026

Welcome to Eliana New York. These Terms of Service govern your use of eliananewyork.com and purchases made through our online store.

By accessing our website or purchasing from us, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. Online Store Terms

By using our website, you confirm that you are legally permitted to enter into transactions under the laws applicable to you.

You may not use our products or services for any unlawful or unauthorized purpose or violate applicable laws while using our website.

2. Product Information

We make reasonable efforts to display product descriptions, images, colors, sizes, availability, and other information as accurately as possible.

Colors and appearance may vary slightly depending on your device, display settings, photography, or lighting.

We reserve the right to update product information or discontinue products when necessary.

3. Pricing

Product prices are displayed on our website and may change from time to time.

Any discounts or promotional pricing displayed on our website are subject to the conditions of the applicable promotion.

Applicable shipping charges, taxes, or other charges, if any, will be shown before completion of your purchase where required.

4. Orders

After placing an order, you will receive an order confirmation using the contact information provided during checkout.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases involving suspected fraud, payment issues, incorrect pricing, product availability, or incorrect customer information.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.

5. Payments

Customers agree to provide current, complete, and accurate billing and payment information when making a purchase.

Payments are processed through the payment methods made available during checkout.

6. Shipping and Delivery

Orders are generally processed within 1–3 business days.

Estimated standard delivery after dispatch is 5–10 business days.

Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, customs where applicable, or circumstances outside our reasonable control.

Please review our Shipping Policy for additional information.

7. Returns and Refunds

Eligible return requests may be made within 14 days of receiving the order, subject to the requirements stated in our Return & Refund Policy.

Please review our Return & Refund Policy before initiating a return.

8. Intellectual Property

Content available through this website, including branding, text, graphics, website design, and other materials, may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected website content without appropriate authorization.

9. Third-Party Services

Certain parts of our store may rely on third-party service providers, including ecommerce, payment, shipping, analytics, and advertising providers.

Your interaction with certain third-party services may also be subject to their respective terms and policies.

10. Prohibited Uses

You may not use our website to engage in fraudulent or unlawful activity, interfere with website security, introduce malicious software, collect information unlawfully, impersonate another person, or otherwise misuse our services.

11. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, we are not responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or restrict rights or remedies that cannot legally be excluded or restricted under applicable consumer protection laws.

12. Changes to These Terms

We may update these Terms of Service from time to time. Updated terms will be posted on this page with a revised "Last updated" date.

Continued use of our website after changes become effective constitutes acceptance of the updated terms where permitted by applicable law.

13. Governing Law

These Terms of Service are governed by applicable laws of the State of Texas and the United States, without limiting any mandatory consumer rights that may apply based on a customer's location.

14. Contact Information

Questions regarding these Terms of Service can be sent to:

Eliana New York
Email: support@eliananewyork.com
Legal Business Name: SUNPREET SINGH LLC
5900 Balcones Dr Num 11020
Austin, TX 78731
United States