Shipping Policy

Thank you for shopping with Eliana New York. Below you can find information regarding the processing and delivery of your order.

Order Processing

Orders are typically processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.

Business days are Monday through Friday, excluding public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Shipping & Delivery

We currently offer free standard shipping on eligible orders.

Estimated delivery time after dispatch is 5–10 business days.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, severe weather, public holidays, or other logistical disruptions.

Order Tracking

When tracking is available, your tracking information will be sent to the email address provided during checkout.

Please allow some time after receiving your shipping confirmation for tracking information to become active with the carrier.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us at support@eliananewyork.com as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Lost or Delayed Packages

If your order has not arrived within the expected delivery timeframe, please contact us at support@eliananewyork.com with your order number so our customer support team can assist you.

Contact Us

If you have questions regarding shipping or your order, please contact:

Eliana New York
Email: support@eliananewyork.com
Legal Business Name: SUNPREET SINGH LLC
5900 Balcones Dr Num 11020
Austin, TX 78731
United States